Return & Exchange Policy

At BAMPO, we want you to be completely satisfied with your purchase. Review our return and exchange policy below to understand the process and ensure a hassle-free experience. Below you'll find:

Return Policy Overview
Damages and Issues
Non-Returnable Items
Exchanges
Return Process
Refund

Return Policy Overview

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Quality Issues:

If you receive a defective or damaged item, please contact us within 48 hours of delivery. Our team will assist you promptly with a replacement or appropriate solution.

Non-Quality Issues:

For all other return requests $30 relisting fee will apply. To be eligible for a return, items must be:

Unused and in original condition
Returned with all original packaging, gifts, and this form included

We reserve the right to refuse returns that do not meet these conditions.

To initiate a return, please contact us at support@bampo.com. We will provide the return address after approving your return request.

If your return is accepted, we will provide detailed instructions on how and where to send your package. Please note that items sent back without first requesting a return will not be accepted.

Please inspect your order immediately upon receipt and contact us promptly if the item is defective, damaged, or if you received the wrong item. This allows us to evaluate the issue and take appropriate corrective action.

Non-Returnable Items

We cannot accept returns for:

Items damaged through customer use or wear
Orders with missing components (such as dust bags, accessories, etc.)

Exchanges

To ensure you receive your desired item as quickly as possible, we recommend returning the original item for a refund and then placing a separate order for the new item once your return is accepted.

Return Process

Your satisfaction is our priority, and we aim to make the return or exchange process as efficient as possible. To initiate your return or exchange:

Clearly document the issue and explain your reason for seeking a refund/exchange
Have your proof of purchase ready
Contact us at support@bampo.com

Once we receive your email, we will respond within 2 business day with instructions. Please ship your package promptly to avoid any expiration issues. We will provide the return address after approving your return request. Please note that without tracking information, we may not be able to process your refund in a timely manner.

Refund Process