FAQ's
Shipping & Returns
Below are some common questions in regards to BAMPO's shipping, returns, and exchanges
Do you offer international shipping?
Yes, BAMPO provides free global shipping for orders over $100 USD. Orders below this amount incur a standard shipping charge, which differs by location. For shipping rates and further information, please refer to our shipping policy.
How long does shipping take?
Orders from bampo.com are handled within 3 business days. Upon shipment, you’ll receive a tracking number via email, allowing you to monitor your package through our tracking page. Delivery timelines depend on your region, but we strive for prompt and reliable service.
What is your return policy?
BAMPO ensures a 7-day return and exchange period for all purchases. Should your item not meet expectations, reach out to us at support@bampo.com for assistance with the process. Visit our return and exchange policy for complete eligibility and procedural details.
Can I exchange an item instead of returning it?
Absolutely, exchanges are permitted within 7 days of delivery. The handbag must remain in pristine condition, with original tags intact and no damage. Contact us at support@bampo.com, including your order number in the subject, and we’ll facilitate the exchange. See our return and exchange policy for more.
Orders
Below are some of are common questions in regards to order with BAMPO
Can I modify or cancel my order after it’s been placed?
Yes, adjustments or cancellations are possible by emailing support@bampo.com. We’ll accommodate your request if the order hasn’t shipped yet. Post-shipment, changes aren’t feasible, so please contact us promptly if revisions are needed.
How do I apply a discount code to my order?
Insert your discount code into the provided field at checkout and select "apply." A valid code will adjust your total accordingly. For automatic promotions, the discount reflects in your cart directly. Reach out to support@bampo.com if you face any difficulties.
How do I check the status of my order?
Processing takes 1-3 business days. For updates during this period, contact support@bampo.com. After shipping, a confirmation email with a tracking code will arrive, usable on our tracking page to follow your order’s journey.
Products
Below are some common questions in regards to BAMPO's products
Do you offer a warranty on your handbags?
Indeed, BAMPO handbags come with a three-month warranty. Within this time, shipping costs for claims are customer-borne, barring exceptional manufacturing defects. Post-warranty repairs and shipping are at your expense. Check our warranty policy for specifics.
What materials are your handbags made from?
We use premium certified materials from global suppliers, including top grain leather and natural Dong Cloth, complemented by sturdy hardware. These bags are crafted to endure for years. Explore our craftsmanship page for insights into their creation.
How do I care for and clean my handbag?
To care for your Bampo handbag, keep it away from water, oils, direct heat, and rough surfaces. For leather, gently wipe away light dirt and apply conditioner occasionally to maintain softness. For Dong cloth, lightly dab stains with a soft cloth and avoid scrubbing or soaking.
Always store your bag in a cool, breathable space using a dust bag to help retain its shape and quality. For detailed care instructions, please refer to the “Care & Maintenance” section on the product page.
Are your handbags authentic designer brands?
BAMPO handbags are originate designs, drawing inspiration from rich oriental heritage. They aren’t copies of other labels but original works fusing tradition and modernity. Each piece narrates a distinctive Eastern tale, setting it apart.